Terms of Service for Commissions
By commissioning me, you agree 100% with the terms stated in the T.O.S
Payment:
– Currency accepted is either USD or ZAR and can be paid through PayPal, Ko-Fi or bank transfer(EFT).
– Don’t send me any payment before I have agreed to give you a slot and requested you to send me the payment. (Payment will be discussed via DM’s).
– Your commission’s final artwork will only be delivered after the full payment has been made
Process & Delivery:
My current turn around time is as follow:
• 3 Weeks+ for emotes, channel points and sub badges
• 5 Weeks + for illustrations, overlays, chibi’s and logo’s
• 4 Weeks + for animated emotes
My Commission Process:
• Client Request of Commission (Fastest Response via Email & Twitter Dm.)
• Quotation of Commission
• The commission process will start within 7 days of accepting the quotation. (I will only start with larger commissions as soon as a 50% deposit has been paid).
• I will need as much info and references for the commission to get started, the more info the better.
• As soon as all the admin has been handled, the sketching process will begin – I will send sketches of the artwork to the client for approval.
• As soon as the sketch has been approved, coloring and shading will begin. This will also be sent to the client for approval, only minor changes will be accepted, as the initial sketch was approved, otherwise an additional fee will be charged.
• After all artwork has been accepted, a final invoice will be sent for payment. As soon as the payment has been made, the final artwork will be delivered to the client. (Please note that if the payment has not been made within 3 weeks of receiving the invoice, a late fee will also be charged.)
• After everything has been completed, I will post the commission on my social media pages, unless requested otherwise.
*If at any point, you would like to see how far your commission process is, you will be able to track the process on my trello page: https://trello.com/b/7YBcHs8l/kaylabearqs-commission-queue
Cancellation & refund policy:
– The buyer is not allowed a refund once I started working on the commission.
– If for any reason I am unable to start your commission you will receive a full refund.
– If you cancel your order before I started it, you can get a full refund.
– If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.
– If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.
Copyright & usage:
I, KaylabearQ (the artist):
○ I reserve the right to cancel and refund the order at any time for any reason.
○ I retain all copyrights over the commissioned artwork. You are not allowed to resell or profit from my art (unless an agreement has been made).
○ I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.
○ I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.
You (the customer/commissioner):
○ You may upload the commissioned artwork on any website and social channels.
○ You may NOT alter the commissioned artwork without my (the artist’s) consent.
○ You MAY be allowed to sell the artwork if you ask permission from me first.
The following is considered copyright infringement:
○ Claiming the artwork as your own
○ Altering the artwork without my consent
Other Info:
– I do not accept rush orders, not even for an additional fee. Your commission will be prioritized after the first requester before you (First come first serve).
– I have the right to decline your request and anything that I am uncomfortable with in drawing.